Promotion and VIP

VIP Account Query

• How do I become a VIP?
• How do I check my VIP points balance?
• When will I be eligible for a voucher?
• My online order has not been added to my VIP points

Pricing Query

• I purchased an item and now you are offering it at a cheaper price
• I have seen a lower price elsewhere, do you price match?
• Why is the price online different to in-store?

Free Gift

• I did not receive my free gift?
• How do I redeem my free gift?

Coupon Code Issues

• Why am I now being charged shipping? My order was over the free shipping limit.
• I did not receive my discount. Can you help?