If you have made a purchase and the expected discount was not subtracted from the total, it is possible that the coupon code may not have been applied correctly during checkout. 

You can verify if a coupon code was applied to your order by reviewing each line in your order confirmation, which will indicate the items the discount was applied to.

 

Certain items like Electrical, Appliances, Gift Cards, KitchenAid accessories, and Hot Buys are not eligible for discounts through coupon codes. If you notice that the discount is not applied to specific items in your order, it could be because they fall under these exclusions.

To view the complete Terms and Conditions for the latest promotions, kindly go to https://www.robinskitchen.com.au/promotion-terms-conditions.

If you believe your order is eligible for the coupon code, please use this form to contact us.

Please make sure that you include the following information:

• Order number:
• Email:
• Coupon code used:
• Any screenshots that may assist:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.