If you placed your order and the discount you expected was not deducted from the total, it may be the coupon code was not applied correctly at check out.
You will be able to see if any coupon code was applied to your order by checking each line on your order confirmation, which will show the items the discount was applied to.
Please note that some items are not have included in sale or coupon terms and conditions. Items such as Electrical, Appliances, Gift Cards and KitchenAid accessories and Hot Buys are just a few that are excluded from coupon code promotions. If the discount is not applied to certain items in your order, it might be that it was part of these exclusions.
If you believe your order is eligible for the coupon code, please use this form to contact us.
Please make sure that you include the following information:
- Order number:
- Coupon code used:
- Any screenshots that may assist:
Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.