We offer free standard shipping for orders over a certain limit. This amount may vary at times of exclusive sales and for bulky items. The content of your cart must be this limit or more after any discount codes have been applied. 

If you believe your order was qualified for free shipping after any discount codes have been applied, please contact our Customer Service team, and include the following information:

• Order number:
• Email:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.