Occasionally, our online store will feature special promotions where you can receive a complimentary gift with your purchase. We want to ensure that you are fully informed about the details of these promotions, so please take note of the following important points:

• All complimentary gifts are offered based on availability while supplies last. This means that once we run out of stock for a particular gift, it will no longer be available. 
• These gifts are exclusively available for online purchases and cannot be obtained in physical retail locations. 
• Please be aware that the complimentary gift promotion does not extend to Click and Collect orders.

In order to qualify for the free gift, you will need to make a purchase from a designated selection of products or spend a minimum amount as specified in the details of the promotion. The specific requirements may vary depending on the current offer, so be sure to check the terms and conditions associated with each promotion.

Once you meet the criteria for the promotion, the gift will be automatically added to your shopping cart during the checkout process. This means you do not need to take any additional steps to claim your gift; it will be included with your order as long as you fulfill the necessary conditions.

If you are having trouble with a particular free gift, please contact our Customer Service Team with the following information:

• Email on Account:
• URL of item with free gift:
• Screenshot of any errors:
• Browser or device used:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.