All our gifts with purchase are subject to availability and while stocks last. It also could be possible that your order did not meet the required criteria for a free gift. To receive a free gift, you may need to purchase from a specific range of products or any product online over a certain value. Please note:

• All free gifts are subject to availability and while stocks last. 
• Gifts are available online only and not available in stores. 
• Free Gift do not apply to Click and Collect orders.

If you believe your order was eligible for a free gift, please contact our Customer Service Team with the following information:

• Email on Account:
• Order Number:
• URL of item with free gift:
• Screenshot of any errors:
• Browser or device used:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.