Order Queries

Order Cancellation

• How can I cancel my order?

Address Update

• I want to change my delivery address. Is it too late?

Order Status

• I placed an order but did not receive an order confirmation. How can I find out if it was successful?
• When can I expect my order?
• My order has been shipped but I've not yet received it. How can I track it?

Missing Item

• My Orders has arrived, but an item is missing. What can I do?
• Only some of my order has arrived. When will I get the rest of my Order?

Damaged in Transit

• My Items have arrived Damaged or Faulty. What can I do?

Incorrect Product

• I have received an Incorrect item. What can I do?
• The item I ordered is not what I wanted. Can I return it?
• The product I received is different to how it was advertised.  What do I do?
• The product I have received is a different colour to what is on the website. What can I do?

Click and Collect

• Can I cancel my Click and Collect order?
• How will I know if my Click and Collect order is ready for collection?
• How long do I have to collect my Click and Collect order?
• Can someone else collect my order on my behalf?