Order Queries

Click and Collect

• When can I collect my order?
• How long do I have to collect my order?
• What do I need to bring with me to collect my order?
• Can someone else collect my order?
• Can I cancel my order?

Address Update

• Can I amend my billing address?
• My address is incorrect, can I amend it?

Order Cancellation

• Can I cancel an order?

Order Status

• My order has been shipped but I've not yet received it
• My order is on hold, what do I do?
• I did not receive an order confirmation
• When can I expect my order?

Missing Item

• I received my order, however not everything I ordered has arrived

Incorrect Product

• I received an incorrect product
• The item I ordered is not as expected
• The product is different to how it was advertised
• The product is a different colour

Damaged in Transit

• My order arrived damaged, what do I do?