If you have placed an order with us but find the need to cancel it, we understand that circumstances can change. In such cases, we are here to assist you in the cancellation process.
You can reach out to our Customer Service team immediately by clicking on the provided link or by calling us at 1300 264 177.
When contacting us, please have the following information ready:
- Order Number
- Name on Order
Our dedicated customer service team will collaborate with our warehouse to process your cancellation request. It is important to note that if your order has already advanced significantly in the processing stage, canceling it may not be feasible.
In such instances, our customer service team will take the necessary steps to initiate a return request with Australia Post. In the event that the return request with Australia Post is unsuccessful and you end up receiving the parcel, please inform us. Our customer service team will guide you through the process of obtaining a Return Authority and facilitate a refund once the item is safely back in our warehouse.