We understand sometimes purchases doesn't work out! You can return your item under our Change of Mind returns policy.
You have 30 days from the date of purchase to return an item for change of mind that's been purchased online. You must first contact us via this form and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind and apply for made-to-order, personalised or monogrammed items (including THE CUSTOM CHEF products), protectors, bath mats, quilts, under blankets, pillows and toppers (for health and hygiene reasons)
You must meet the following requirements:
- You can provide a bank statement or receipt as proof of purchase.
- Goods are "as new" and in re-sellable condition.
- You have obtained a Return Authorisation Number
- Goods are returned within 30 days.
Change of mind returns will incur a flat rate shipping fee of $13 per parcel (max 25kgs) within Australia. Once you have obtained a RA number from our team, please complete this form to obtain a returns label.
Once this has been completed, print out the label, attach to your parcel, and return to your local Australia Post outlet.
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.