Occasionally, your orders may be shipped in multiple packages to ensure the items are delivered safely.

To determine whether your order has been split into separate parcels, you can utilize your Australia Post tracking number. Simply visit their website and enter the tracking number that you can find in your Shipping Confirmation email.

If your Order has been sent in multiple parcels, you will be able to view the tracking for each parcel using the dropdown box or arrows to the right of the screen:

In the event that your order has been delivered but you notice that an item is missing, we encourage you to reach out to us for assistance. To help us resolve the issue promptly, please provide the following details:

• Your Order Number:
• The specific item that is missing:
• A photo of the package, if applicable:

Our customer service team will contact customers who ordered out-of-stock items. If your order arrives before we reach you, please provide the information above so we can quickly resolve the issue and ensure your satisfaction.