In-Store:
You are able to return your gift to the store as long as you fulfill all of the following conditions:
- The return takes place within 14 days of purchase
- Goods are "as new" and in re-sellable condition
- You are able to provide a bank statement or receipt as proof of purchase
Once you have fulfilled the requirements mentioned above, you will have the option to choose between an exchange or a Gift Card.
Online:
You have 30 days from the date of purchase to return an item. You must first contact us and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind.
You must meet the following requirements:
- You are able to provide a bank statement or receipt as proof of purchase
- Goods are "as new" and in re-sellable condition
- You have obtained an Return Authorisation Number
- Goods are returned within 30 days
The refund will be issued once our warehouse team inspects the goods and confirms they are in a condition suitable for resale.