In-Store:
If you have purchased from a retail store, it can only be returned in store, provided you meet all of the following requirements:
- The return takes place within 14 days of purchase
- Goods are "as new" and in re-sellable condition
- You are able to provide a proof of purchase
If you have met the above requirements you will be offered an exchange or a Gift Card. If the amount is below $20 you will only be offered an exchange.
Online:
You have 30 days from the date of purchase to return an item for change of mind that's been purchased online. You must first contact us via this form and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind.
You must meet the following requirements:
- You are able to provide a bank statement or receipt as proof of purchase
- Goods are "as new" and in re-sellable condition
- You have obtained an Return Authorisation Number
- Goods are returned within 30 days
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.