If you have received an email with sales pricing or Google Ads is showing a certain price but the website is not reflecting this, it might be that your browser cache might need to be cleared.

To do this, please see below for instructions for different browsers and devices.

On Google Chrome:

 On your computer:

1. On your computer, open Chrome.
2. At the top right, click More More.
3. Click More tools  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

On your iPad or iPhone:

1. On your iPhone or iPad, open the Chrome app .
2. At the bottom, tap More .
3. Tap History  Clear browsing data.
4. Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
5. Tap Clear browsing data.

On Andriod:

1. On your Android phone or tablet, open the Chrome app .
2. At the top right, tap More .
3. Tap History  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
6. Tap Clear data.

To clear your browsing data in Microsoft Edge:

1. Select Settings and more  > Settings  > Privacy, search, and services .
2. Under Clear browsing data > Clear browsing data now, select Choose what to clear.
3. Under Time range, choose a time range from the drop-down menu.
4. Choose the types of browsing data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
5. Select Clear now.

On Safari, please follow the following information: 

1. In the Safari app  on your Mac, choose History > Clear History, then click the pop-up menu.
2. Choose how far back you want your browsing history cleared.

On Safari on your iPhone:

To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Once the Cache has been cleared, please restart your browser, and try again. 

If this hasn’t helped, please contact us with the following information:

• URL of product:
• Expected price:
• Screenshot of issue:
• Browser and Device used:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.