If you are experiencing difficulties accessing your account using your email address, it is possible that you might have completed your purchase as a guest during your previous transactions.

If you're getting our newsletters, it is possible you may have subscribed for updates without creating an account.

To create an account, visit https://www.robinskitchen.com.au/signup. Your password must be at least 8 characters long and include an uppercase letter, a lowercase letter, a number, and a special character.

If you are encountering difficulties with your password, please visit our Password Reset Instructions for guidance.

If you have an account but encounter an error when logging in, please contact us with the following information:

• Email of account:
• Name on account:
• Error that is being encountered:
• Screen shot of error:
• Browser/device used:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.