If the tracking information indicates that your package has been marked as 'delivered' but you have not actually received it, the next step you should take is to initiate an inquiry with Australia Post.

You may be requested to confirm the following regarding the order:

• Was it left in a secure location?
• Could it be located under or behind something, or in your mailbox?
• Has anyone else at your address received or signed for the package?

You can lodge an enquiry with Australia Post here.

If Australia Post has deemed your item lost, please contact us with the following information and we will be able to help.

• Order Number:
• Items received:
• Items still missing:
• Communication with Australia Post deeming item lost:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.