At times, your orders may be divided into multiple parcels to guarantee the safe delivery of all items. You can check if your order has been split into separate parcels by using your Australia Post tracking number, which was included in your Shipping confirmation email. Simply visit the Australia Post tracking page and enter your tracking number.

If your Order has been sent in multiple parcels, you will be able to view the tracking for each parcel using the dropdown box or arrows:

If you have only received part of your order, and can see no mention of another parcel, please contact us with the following information and we will be able to help.

• Order Number:
• Items received:
• Items still missing:

Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.