When you purchase products, many of them come with a guarantee or warranty provided by the manufacturer. It is important to refer to the warranty terms and conditions that are usually included on or in the product packaging. This information outlines the coverage and procedures in case of any issues with the product.

In the case of a **Major** Manufacturing Fault or Defect, you have the right to request a replacement (if available) or a refund for the product. This ensures that you receive a product that meets the expected quality standards without any significant defects.

If a product has a **Minor** Manufacturing Fault or Defect, the company may opt to repair the product within a reasonable timeframe. However, if the repair cannot be completed within a reasonable time, you may be offered a replacement (if available), a refund, or in-store credit as alternatives.

It is important to note that products that are damaged due to normal wear and tear, misuse, lack of reasonable care, or failure to follow the manufacturer's instructions are not considered faulty under the warranty terms. Additionally, products that are specifically marked as seconds or samples may not be eligible for return or exchange if the identified fault was already known at the time of purchase. This policy is in place to manage expectations regarding discounted or sample products that may have minor imperfections.

If you need to claim a warranty, please contact us with the following information and we will endeavour to help.

• Order Number:
• Item/s with Fault:
• Description of fault:
• Photo/video of broken/faulty items if applicable:

Once our Customer Service team has received the above information, they will evaluate the fault and get in touch with you to organise a replacement or refund if the original stock ordered is no longer available.