There are several factors that could potentially prevent a payment from processing successfully. It is important to consider the following possible reasons and solutions in order to proceed with your payment: 

• Insufficient funds or expired cards: One of the primary reasons for payment failure could be insufficient funds in your bank account or an expired payment card. It is important to verify that you have enough funds available and that your payment details are current and valid before attempting to process the payment again.
• Pop-Up Blocker: If you are being redirected to third-party payment platforms like PayPal or AfterPay and facing issues with processing the payment, it is advisable to disable any Pop-Up Blocker on your browser. This action will allow the payment portal to open successfully, enabling you to complete the transaction without any hindrances.
• Multiple attempts have blocked your card: In cases where multiple unsuccessful payment attempts have triggered a block on your card by the payment gateway due to suspected fraud, it is recommended to reach out to your credit card provider. Contacting them will help you verify if there are any security concerns or blocks on your card that need to be addressed before proceeding with the payment.
• Third-party providers: Third-party payment providers such as PayPal and AfterPay implement their own security protocols. If you encounter a specific error message or issue while being redirected to their payment portals, it is best to directly contact the respective provider for specialized assistance. They will be able to offer guidance tailored to their platform and help resolve any payment-related issues you may be experiencing.

By understanding and addressing these potential obstacles, you can enhance the chances of a successful payment transaction and ensure a seamless online shopping experience.

If you are still experiencing difficulties with your payment, we are here to help.  Please contact us with the following information:

• Error message that you are encountering (please include screenshots if possible):
• Method of Payment used:
• Email associated with your account
• Browser and device you are using:

Our Customer Service team will review the details you provide and will reach out to you to work towards finding a suitable solution for the payment issue you are facing.