If you believe that the product you have purchased is faulty or not functioning as intended, there are several avenues available to you for filing a warranty claim.
- In-store Return: If the item was purchased in store, please bring the faulty item and proof of purchase to your nearest Robins Kitchen store for assistance. The store staff will guide you on how to proceed with your claim, and they may be able to help you based on their policies.
- Contact Supplier: Some items may require the claim being made with the actual manufacture of the product. You will need to provide product details and purchase information.
- Online Purchase: Complete the online form for claims, ensuring to include all requested information, such as contact details, issue description, and product identification numbers for efficient processing.
- Order Number:
- Item/s Damaged:
- Description of fault:
- Photo/video of broken/faulty items if applicable:
All warranty claims are carefully reviewed individually. Once our Customer Service team has received the above information, they will evaluate the return and get in touch with you to organise a solution.